Warranty Policy
Effective Date: 2024-04-20
At NOVTOY, we take pride in the quality and craftsmanship of our intimate products. While most of our items are designed for personal use and are not covered under standard warranties due to hygiene reasons, we do offer limited support for specific product issues.
1. Coverage
This warranty covers manufacturing defects only. It does not cover:
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Damage caused by misuse, neglect, or improper care.
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Wear and tear from regular use.
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Items altered, modified, or repaired by unauthorized parties.
2. Eligibility
To be eligible for a warranty claim:
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You must provide proof of purchase.
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The claim must be submitted within 30 days of receiving the product.
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You must contact us at support@novtoy.com before returning any item.
3. Resolution
Depending on the issue, we may offer:
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A replacement item
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Store credit
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A partial or full refund (case-by-case basis)
4. Non-Returnable Items
Due to the intimate nature of our products, many items are not returnable once opened. Please contact us if you are unsure whether your product qualifies.
5. Contact Us
If you have any concerns or believe you received a defective item, please email our support team at:
We’re here to help and ensure your NOVTOY experience is a positive one.
Warranty Claim Form
Please fill out the form below to submit a warranty claim for your product. Ensure that all required fields are completed accurately. Our team will review your submission and get back to you as soon as possible to assist with your claim.
Contact form
Once the product packaging is opened, we generally do not accept returns. This policy is in place to ensure the hygiene and safety of our products. We can only process returns for defective or damaged items, and these will be handled on a case-by-case basis in accordance with our warranty policy. Please review the product details carefully before making your purchase to avoid any inconvenience.