Privacy Policy

Effective Date: [Insert Date]

At NOVTOY, we are committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or make a purchase.

1. Information We Collect

We may collect the following personal information:

  • Personal Details: Name, email address, phone number, billing and shipping addresses.

  • Payment Information: Credit/debit card details and other payment information.

  • Account Information: Username, password, and other credentials.

  • Purchase History: Details of products purchased and transaction history.

  • Browsing Behavior: IP address, browser type, pages visited, and other analytical data.

2. How We Use Your Information

Your information is used to:

  • Process and fulfill your orders.

  • Communicate with you about your orders and our products.

  • Provide customer support.

  • Improve our website and services.

  • Send promotional materials, if you have opted in.

3. Sharing Your Information

We do not sell your personal information. We may share your data with:

  • Service Providers: Third-party vendors who assist in operating our website, processing payments, and delivering orders.

  • Legal Obligations: When required by law or to protect our rights.

4. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.

5. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

6. Your Rights

Under applicable laws, you have the right to:

  • Access the personal information we hold about you.

  • Request correction or deletion of your data.

  • Withdraw consent for data processing.

To exercise these rights, please contact us at [Insert Contact Email].

7. International Data Transfers

If you are accessing our website from outside Australia, please be aware that your information may be transferred to, stored, and processed in Australia.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

  • Email: support@novtoy.com

 

Warranty Claim Form

Please fill out the form below to submit a warranty claim for your product. Ensure that all required fields are completed accurately. Our team will review your submission and get back to you as soon as possible to assist with your claim.

Once the product packaging is opened, we generally do not accept returns. This policy is in place to ensure the hygiene and safety of our products. We can only process returns for defective or damaged items, and these will be handled on a case-by-case basis in accordance with our warranty policy. Please review the product details carefully before making your purchase to avoid any inconvenience.