Terms & Conditions

Effective Date: April 20, 2024

Welcome to NOVTOY. These Terms & Conditions (“Terms”) govern your use of our website and services. By accessing or purchasing from our site, you agree to be bound by these Terms.

1. Use of Website

You agree to use this website only for lawful purposes and in accordance with these Terms. You must not use our site in any way that may cause damage or impair the availability or accessibility of the website.

2. Product Information

We strive to ensure that product descriptions, images, and pricing are accurate. However, errors may occur. We reserve the right to correct any inaccuracies and update information at any time without prior notice.

3. Orders & Payment

All orders are subject to acceptance and availability. Prices are listed in AUD unless otherwise stated. By placing an order, you confirm that all details provided are accurate and that you are authorized to use the payment method.

4. Shipping & Delivery

We aim to ship orders promptly. Delivery times may vary depending on your location. NOVTOY is not responsible for delays caused by third-party carriers or customs.

5. Returns & Exchanges

Due to the intimate nature of our products, we do not accept returns for change of mind. Please contact us within 7 days if an item is defective or incorrect.

6. Intellectual Property

All content on this website, including images, logos, and text, is the property of NOVTOY and is protected by copyright and intellectual property laws. You may not use any content without our written consent.

7. Limitation of Liability

To the fullest extent permitted by law, NOVTOY is not liable for any indirect, incidental, or consequential damages arising from your use of the website or products.

8. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect and use your personal information.

9. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will take effect immediately upon posting on the website. Continued use of the site means you accept the updated Terms.

10. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts in that region.

Contact Us

If you have any questions about these Terms, please contact us at:

  • Email: support@novtoy.com

Warranty Claim Form

Please fill out the form below to submit a warranty claim for your product. Ensure that all required fields are completed accurately. Our team will review your submission and get back to you as soon as possible to assist with your claim.

Once the product packaging is opened, we generally do not accept returns. This policy is in place to ensure the hygiene and safety of our products. We can only process returns for defective or damaged items, and these will be handled on a case-by-case basis in accordance with our warranty policy. Please review the product details carefully before making your purchase to avoid any inconvenience.